Cloud vendors Enterprise Support provides you with services like Concierge, with a primary focus on helping you achieve results and succeed in the cloud.

With enterprise support, you get 24/7 technical support, tools, and technology from top engineers to automatically manage the health of your environment; advisory architectural guidance for your applications and use cases; and a designated technical account manager ( TAM) to coordinate access to proactive / prevention programs and contact with cloud vendors subject matter experts.

In addition to the services provided by Basic Support, Enterprise Support also provides the following services:

Cloud vendors Trusted Advisor – Implement a full set of Trusted Advisor checks and provide guidance to provision resources according to best practices to help reduce costs, improve performance and fault tolerance, and enhance security.

Cloud vendors Personal Health Dashboard – A personalized view of the health of cloud vendors services, sending alerts when resources are impacted. Also included is the Health API for integration with existing management systems.

Cloud vendors Support API-Programmatic access to the cloud vendors Support Center's capabilities to create, manage, and close support cases, and manage Trusted Advisor check requests and status during operations.